w63 Privacy Policy

01Scope & Data Controller

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by w63 (referred to herein as "w63," "we," "us," or "our") in connection with the operation of the w63 online casino and sports betting platform available at w63.biz (the "Platform").

w63 is the data controller in respect of personal data collected from players and visitors to the Platform. As a PAGCOR-authorized gaming operator, w63 processes personal data subject to applicable Philippine law, including data protection regulations and PAGCOR's licensing requirements for player identification and transaction monitoring.

This Policy applies to all registered players, account applicants, and visitors to w63.biz, regardless of whether they are located in Manila, Cebu, Davao, or any other part of the Philippines or abroad.

02Personal Data We Collect

w63 collects the following categories of personal data:

Category	Examples	Required?
Identity Data	Full legal name, date of birth, nationality, government ID number (SSS, UMID, driver's license, PhilSys, passport)	Required (KYC)
Contact Data	Email address, Philippine mobile number	Required
Account Data	Username, encrypted password, account preferences, login history, session timestamps	Required
Financial Data	GCash mobile number, bank account name and number (BPI, BDO, Metrobank), transaction amounts and history, PHP balance	Required for transactions
Gaming Data	Game history, bet amounts, win/loss records, sports betting selections, session duration, responsible gaming tool usage	Automatically collected
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, referring URL	Automatically collected
Communications Data	Live chat transcripts, email correspondence with support, dispute records	Collected when you contact us
KYC Verification Data	Scanned copies or photographs of government-issued IDs; selfie photographs for liveness verification	Required (KYC)

w63 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than selfie photographs used strictly for identity verification), health data, or data concerning sexual orientation.

03How We Collect Your Data

w63 collects personal data through the following channels:

• Registration and KYC process — when you create a w63 account and submit identity documents for verification;
• Account use — when you log in, deposit, withdraw, place bets, or use any Platform feature;
• Payment processing — through GCash, PayMaya, bank transfers, and card payments when you conduct transactions;
• Customer support interactions — when you contact w63 support via live chat or email;
• Automated technical collection — through cookies, server logs, and similar tracking technologies that record your usage of the Platform;
• Third-party KYC providers — who perform identity and age verification on w63's behalf and return verification results to w63.

04Purposes of Processing

w63 processes your personal data for the following specific purposes:

• Account creation and management — to register your account, verify your identity and age (21+ requirement under PAGCOR rules), and maintain your account;
• Transaction processing — to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in PHP;
• Gaming services — to provide access to slots, live casino, sports betting, sabong, bingo, and fishing games, and to record game results and session history;
• Regulatory compliance — to meet PAGCOR KYC and Anti-Money Laundering (AMLA) obligations, including transaction monitoring and reporting;
• Responsible gaming — to enforce deposit limits, self-exclusion, and other responsible gaming tools you have activated on your account;
• Customer support — to respond to your queries, disputes, and requests made via live chat or email;
• Fraud prevention and security — to detect and prevent fraudulent transactions, unauthorized account access, and prohibited conduct as defined in the Terms & Conditions;
• Platform improvement — to analyze usage patterns, test new features, and optimize the Platform's performance for Philippine mobile devices;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have consented to receive them. You may opt out at any time.

05Legal Basis for Processing

w63 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to perform the contract between you and w63, including account management, transaction processing, and game delivery;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, Philippine Anti-Money Laundering Act (AMLA) requirements, and other applicable Philippine law;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming enforcement, where our interests do not override your privacy rights;
• Consent — processing for marketing communications, where you have provided express opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

06Data Sharing & Disclosure

w63 shares personal data with the following categories of third parties, strictly as necessary:

• KYC and identity verification providers — third-party services that verify government-issued Philippine IDs and perform liveness checks on behalf of w63 to satisfy PAGCOR age and identity requirements;
• Payment processors — GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) that process your PHP deposits and withdrawals. These processors operate under their own privacy policies and applicable PCI-DSS standards;
• Game providers — licensed game studios (such as Pragmatic Play, PG Soft, Jili, CQ9) that supply games to the w63 Platform. Minimal technical data (session tokens, bet parameters) is transmitted to game servers to deliver gameplay;
• PAGCOR and Philippine regulatory authorities — as required by w63's operating license and applicable Philippine law, including transaction reports under AMLA obligations;
• Law enforcement and courts — where required by a valid legal process, court order, or Philippine government authority;
• IT and security service providers — cloud infrastructure, security monitoring, and customer support software providers operating under confidentiality agreements with w63.

All third-party service providers engaged by w63 are required to process personal data solely for the purposes for which they are engaged and in accordance with applicable data protection obligations.

07International Data Transfers

Some of w63's third-party service providers — including game servers operated by licensed game studios and certain cloud infrastructure providers — may process data outside the Philippines. Where such transfers occur, w63 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with Philippine data protection requirements.

w63 does not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate protective measures.

08Data Retention

w63 retains personal data for as long as your account is active and for such additional periods as are required by law or legitimate business necessity. The following retention periods apply:

• Account and KYC data — retained for the duration of your account plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA obligations;
• Transaction and gaming records — retained for a minimum of five (5) years from the date of the transaction, consistent with Philippine financial record-keeping requirements;
• Customer support communications — retained for three (3) years from the date of the interaction, or longer where required for ongoing dispute resolution;
• Marketing consent records — retained until you withdraw consent plus one (1) year, to document the lawful basis for prior communications;
• Technical and log data — retained for up to twelve (12) months for security and fraud prevention purposes.

After applicable retention periods expire, personal data is securely deleted or anonymized. Anonymized data may be retained indefinitely for aggregate analytics purposes.

09Cookies & Tracking Technologies

9.1 Types of Cookies Used

w63 uses the following categories of cookies and similar technologies on the Platform:

• Essential cookies — required for the Platform to function, including session authentication, account login state maintenance, and security tokens. These cannot be disabled without breaking the Platform;
• Functional cookies — remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics cookies — collect aggregate, anonymized data about how pages are used, which games are most accessed, and how players navigate the Platform, to inform product improvements;
• Security cookies — used to detect suspicious login activity, flag unusual session patterns, and support fraud prevention measures.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the w63 Platform, including login persistence and game loading. Detailed cookie preferences can be managed through the cookie settings option available on the Platform.

10Children & Minors

Parents or guardians who believe that a minor has registered a w63 account should contact support immediately at [email protected] with details. w63 will investigate and take appropriate action within 48 hours of notification.

11Your Data Rights

As a registered player on w63, you have the following rights in respect of your personal data:

• Right to Access — you may request a copy of the personal data w63 holds about you, including your account details, transaction history, and gaming records;
• Right to Correction — you may request correction of inaccurate or incomplete personal data. For KYC-verified data, corrections require re-verification;
• Right to Erasure — you may request deletion of your personal data. Note that w63 may be required to retain certain data for regulatory compliance periods even after account closure;
• Right to Restrict Processing — you may request that w63 restrict processing of your data in certain circumstances, for example while a correction request is under review;
• Right to Data Portability — you may request that w63 provide your personal data in a structured, machine-readable format for transfer to another service provider;
• Right to Object — you may object to processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to w63's overriding legal or regulatory obligations;
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of the above rights, contact w63 at [email protected] with the subject line "Data Rights Request." w63 will acknowledge your request within 5 business days and respond within 30 days. Identity verification will be required before processing any data rights request.

12Security Measures

w63 implements the following technical and organizational security measures to protect your personal data:

• SSL/TLS encryption on all data transmitted between your device and w63 servers;
• Cryptographic password hashing — passwords are never stored in plain text;
• Access controls — personal data is accessible only to w63 personnel with a documented business need, enforced through role-based access controls;
• Payment data isolation — full payment credentials (card numbers, GCash PINs) are never transmitted to or stored on w63 servers; all payment processing is handled by PCI-DSS compliant third-party processors;
• Security monitoring — automated monitoring of login attempts, unusual session activity, and transaction patterns to detect and respond to threats;
• Regular security assessments — w63's infrastructure undergoes periodic security reviews consistent with PAGCOR licensing requirements.

While w63 implements industry-standard security measures, no online platform can guarantee absolute security. In the event of a data breach, w63 will notify affected players and the National Privacy Commission (NPC) in accordance with applicable notification obligations.

13Third-Party Links

The w63 Platform may contain links to third-party websites or services — for example, payment provider portals or game studio promotional pages. w63 is not responsible for the privacy practices of any third-party website. This Privacy Policy applies solely to data processed by w63 in connection with the w63 Platform. We encourage you to review the privacy policies of any third-party services you access.

14Amendments to This Policy

w63 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address on file and by notice on the Platform at least seven (7) days before taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform after an updated Privacy Policy takes effect constitutes acceptance of the revised Policy. If you do not accept any changes, you must close your account and cease using the Platform.

15Contact & Complaints

For questions, data rights requests, or concerns about this Privacy Policy, contact w63 at:

• Email: [email protected]
• Live Chat: Available 24/7 from within the w63 Platform — Tagalog and English supported
• Response Time: Acknowledgment within 5 business days; full response within 30 days for data rights requests

If you believe that w63 has not handled your personal data in accordance with this Privacy Policy or applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.